How to Leverage Reviews Post-COVID19

Author Blog

The world is changing rapidly. We are being catapulted into the online future, and it’s creating new challenges and less time to deal with them. Even before the pandemic, managing all avenues where guests could leave reviews was a headache.

Not responding to a negative review comes across as  careless. It also gives the impression that the problem persists. In contrast, a thoughtful response has the opposite effect; it can change the mind of an unhappy client and reduce the effect of the comment on future guests and gives piece of mind.

As a manager, you can either spend hours tracking and responding to reviews, or you can leverage reviews to your advantage, using new smart tools such as AI-driven review analytics such as ReviewMagic.AI, which can help organize and prioritize reviews across hundreds of online review sites, in any language, and present the most important and valuable action points. read more

What Will Contact-less Hospitality Mean in a Post-Covid19 Hospitality World?

Author Blog

While the novel coronavirus pandemic has changed the world forever, some of the hardest-hit industries have to be travel and hospitality. Long before the full extent of the pandemic hit other sectors such as retail and education, the number of travellers and tourists had already dropped significantly. With the subsequent global shutdown and call for self-isolation, many remain concerned. Can contact-less hospitality be one solution?

There is a light at the end of the tunnel though. The world has been through numerous economic crises, but the travel sector has always sprung back. The major difference this time is the new global health concern. While most experts agree that the travel industry will recover from the COVID-19 pandemic, it will change the way it operates. These changes will inevitably be driven by a new norm, dictated by the consumer’s increased need for health security.
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Hospitality Integrations – How top brands like HGV partner for Apps, IPTV and guest experience

Author Blog

How do leading global hospitality groups such as Hilton Grand Vacations pick technology partners? 

In this video, an article from ARDA’s publication “Developments” is highlighted. In the article named “Innovation Surges Across the Industry”, journalist Lindsay Graham explores the concept of innovation and how major global hotel brands such as Hilton Grand Vacations are working to drive their digital guest experience and enhance their contactless offers.

Please contact either ARDA or us att InnSpire for more information.

Turn your hotel’s IT challenges into a tool for success

Author Blog

The hospitality industry hasn’t moved as fast as the rest of the world when it comes to digitalisation and technological advances. This creates a lot of challenges for the IT within the hotel. But there are ways to not only meet these challenges, but turn them into tools for success. Here’s how.

Turn your hotel’s IT challenges into a tool for success

It’s an understatement to say that the digital way of life has transformed both the guest journey and the hospitality industry. New demands and behaviours have forced hoteliers to rethink and reshape their operations and marketing strategies, and to keep up with the times they also need to update and overhaul their technology in order to attract, acquire, engage, service, and retain today’s tech-savvy and digitally-enabled guest across multiple digital touch points, channels and devices. In short – hotels need to get the right technology and a smart digital strategy to stay relevant and successful.

This can be a challenge for those responsible for the hotel’s IT. As an industry, the hospitality sphere hasn’t moved as fast as other industries when it comes to the digital transformation and exploring all its benefits. But there are ways to use these challenges to your advantage and as a way to increase the success of the hotel. Let’s look at how… read more

The top challenges in the hospitality industry today, and how you meet them with smart guest facing technology

Author Blog

The changes in technology and guest expectations have created a whole bunch of new challenges for hotels. Did you know that you can not only meet these challenges, but also drive guest satisfaction and revenue with the right tools? This is what new guest facing technology can do for you and your hotel.

The top challenges in the hospitality industry today, and how you meet them with smart guest facing technology

Managing a hotel is not what it used to be. In the pre-digital era you could use a simpler and more hands-on strategy to create guest satisfaction, brand loyalty and revenue. These days hotel owners have to deal with tech-savvy guests with new and unique expectations, mobile first-communications, the rise of Airbnb, marketing and reputation management in a world of social media and online reviews, and much more. A lot has changed in just a few years, and to remain successful it’s more important than ever to stay relevant and meet the expectations of the guest. Fortunately, there are smart and simple ways to do just that.

Let’s have a look at what your biggest challenges are today, and what kind of strategies and technical solutions there are that can make your hotel stand out, attract guests and drive revenue. read more