‘Two iconic brands in the hotel industry, the Don CeSar hotel and InnSpire collaborate to create a luxurious, high-tech digital experience for guests in Pete Beach, FL, USA. Their collaboration led to creation of a mobile-based Digital Guest Journey providing effortless access to luxurious amenities and streamlining the guest experience. The two brands achieved that by creating a full suite of technology solutions inside a single mobile hotel app. Hospitality Net shares a complete overview of the collaboration between the brands.
A state-of-the-art hotel app
The mobile hotel app created by InnSpire and The Don CeSar incorporates high-tech solutions and integration with other hotel systems to provide a seamless experience. The native app offers various functionalities for hotel guests, including mobile check-in and check-out, mobile key access to hotel rooms and common amenities and ordering F&B services from the hotel’s pool deck.
What inspired the collaboration of the brands?
The Don CeSar, also known as The Pink Palace®, originally opened its doors back in 1928 but recently underwent a renovation process which inspired the collaboration with InnSpire. Consequently, a highly advanced suite of technology solutions was custom developed and integrated with the existing operations, providing the Pink Palace’s guests with a seamless Digital Guest Journey.
What does Thomas Fraher say about the project?
Thomas Fraher, the Don CeSar’s General Manager, says they initially contacted InnSpire with the idea of creating a hotel mobile app. However, they realized that InnSpire’s suite of integrated solutions has unlimited potential for providing new, unprecedented services. He shares that InnSpire consulted and closely collaborated with Pink Palace’s management team, highlighting specific challenges and opportunities. The main goals were streamlining hotel operations, maximizing revenue opportunities and providing a seamless guest journey.
“F&B Everywhere”
“F&B Everywhere” is an outstanding feature of the mobile app, allowing hotel guests to order snacks and beverages while enjoying the relaxing pool deck. Hotel staff members deliver food and drinks directly to the guests, providing exceptional service and guest experience.
The future of “F&B Everywhere”
The future of “F&B Everywhere” lies in its expansion and the possibility of guests being able to order F&B from the beach. All they’ll need to do is drop a pin on the app’s integrated hotel map, and their order will be sent to a staff member. Guests can enjoy increased mobility, access and convenience while enjoying a relaxing afternoon at a beach location of their preference. Encouraging guests to spend time at the property and enjoy its offerings, The Don Cesar can benefit from opportunities to increase revenue.
What does Martin Chevalley say?
Martin Chevalley, CEO of InnSpire, a leading hotel technology provider, believes that luxurious and iconic properties like The Don CeSar are much more than hotels providing a place to sleep. He says their mission is to provide guests with seamless convenience, impeccable services and memorable experiences. Mr. Chevalley shares that working with The Don CeSar’s team to create a customized technology toolkit and envisioning the perfect guest journey was an honor. They will continue to work together to achieve their goals and provide impeccable service.