Cases

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Case Study

From Park to Palm: Park Lane NY Reimagines the Luxury Guest Journey with InnSpire

Park Lane New York, an iconic hotel overlooking Central Park, partnered with InnSpire as part of its complete transformation into a reimagined luxury destination. The hotel introduced a seamless, mobile-first guest journey powered by Innspire — including digital check-in, mobile key access, and in-room entertainment. Guests can now arrive, access their rooms, and stream personal content effortlessly, all without stopping at the front desk.

“Through our partnership with the talented Innspire team, we were able to create a seamless hotel experience beginning prior to arrival, all from within the palm of your hands.”

— Niles Harris, Managing Director & Vice President of Operations, Park Lane New York

As part of the ongoing roadmap, Park Lane is building out additional digital layers: integrated guest messaging, in-room ordering, and real-time service communication will all be accessible from guests’ personal devices and in-room interfaces. This progressive rollout reinforces the hotel’s commitment to delivering modern, intuitive service while increasing operational efficiency.

Case Study

AI That Delivers: The Don CeSar Automates 80% of Guest Requests with Innspire’s Virtual Concierge

The iconic Don CeSar — known as The Pink Palace® on Florida’s Gulf Coast — has taken luxury service to a new level with Innspire’s fully integrated digital guest journey, headlined by its AI-powered Virtual Concierge. The AI assistant now handles over 80% of guest inquiries without staff intervention, offering real-time answers, local guidance, and direct service links — all from within a custom-built mobile app. Even better, it’s fully connected to the hotel’s task management system, automatically turning guest requests into actionable tasks and routing them to the appropriate team — whether housekeeping, F&B, or engineering.

"Implementing Innspire’s AI-powered guest messaging has been a seamless enhancement to the guest experience at The Don CeSar. It effortlessly handles everyday inquiries, allowing our front desk team to focus on what we do best, delivering the kind of personalized, thoughtful service that defines a stay with us. Guests are receiving quicker, more convenient responses, and our staff is more empowered than ever. It’s elevated both our efficiency and our signature level of hospitality."

— Parker Harvey, The Don CeSar Resort

This mobile-first experience also includes contactless check-in/out, digital key access, and F&B Everywhere, which allows guests to drop a pin and have food or drinks delivered poolside — with beach delivery also supported through the same system. The app provides an unprecedented level of freedom and personalization, while increasing guest satisfaction and operational efficiency. As Thomas Fraher, General Manager of The Don CeSar, puts it:

“InnSpire created a truly seamless guest journey that lives up to our impeccable service standards.”

— Thomas Fraher, General Manager, The Don CeSar

Case Study

Viceroy Los Cabos: Elevating Luxury Through a Seamless Digital Guest Journey

Nestled on the stunning coast of Baja California, Viceroy Los Cabos stands as a beacon of modern luxury. Recently ranked the #1 Resort in Western Mexico and #2 Best Resort in the World by Condé Nast Traveler’s Readers’ Choice Awards, the property continues to raise the bar—this time with a fully connected, guest-centric digital experience powered by Innspire. With its iconic architecture, renowned rooftop bar, and expansive pool areas, Viceroy Los Cabos sought to offer guests even greater control, comfort, and connectivity—without compromising the resort’s signature sophistication.

By partnering with Innspire, Viceroy Los Cabos introduced a Digital Guest Journey that allows guests to engage with the resort through their own mobile devices. From ordering food and drinks across the property to streaming personal content in-room, the platform empowers guests to tailor their experience with ease.

“We are exceptionally thrilled with the technical services we can now offer our guests. Innspire’s advantages provide even more comfort and convenience to elevate an already unforgettable experience.”

— Martin Kipping General Manager of Viceroy Los Cabos

Mobile Ordering: Seamless access to F&B from any location—whether lounging poolside or enjoying the rooftop bar’s panoramic views.

In-Room Streaming: Guests enjoy their favorite content on demand, using their own devices.

Effortless Service Requests: Products and services are just a tap away, enhancing responsiveness and personalization.

The mobile platform has enriched the resort’s already exceptional service, blending high-touch hospitality with modern convenience.

Case Study

Digital at Every Touchpoint: Park Terrace & Club Quarters Personalize the Guest Journey with Innspire

Club Quarters Hotels — including the standout Park Terrace Hotel overlooking Bryant Park in New York — have extended their partnership with Innspire to transform the guest experience across nearly 5,000 rooms. Through this collaboration, the brand delivers a personalized, digital-first experience that spans casting, curated content, mobile service ordering, and access to local city events — all embedded into the Club Quarters App. Whether using iOS or Android, guests enjoy seamless content casting, explore local fitness or yoga videos, and interact with their room — without ever needing to download another app.

The system’s features were carefully refined based on guest behavior analytics, resulting in thoughtful design choices such as intuitive casting menus, smart remote control replacements, and dynamic local content feeds. As Martin Chevalley, CEO of Innspire, explains: “At this scale, delivering a seamless and intuitive guest experience requires deep collaboration and smart, guest-first technology. We’re proud to work with Club Quarters and Park Terrace to make digital hospitality feel effortless — and personal.”

“At this scale, delivering a seamless and intuitive guest experience requires deep collaboration and smart, guest-first technology. We’re proud to work with Club Quarters and Park Terrace to make digital hospitality feel effortless — and personal.”

— Martin Chevalley, CEO, InnSpire

~5,000 Rooms
Club Quarters Properties Across U.S. & UK

Fully outfitted with Innspire’s guest journey tech.
Cross-Platform

Apple & Android Casting Built In

No downloads, just tap and play.

Fully Integrated
Club Quarters App Experience

Room controls, content, events, and services in one place.

Guest-Driven
Yoga, Local Guides & Smart Remote Controls

Features built on real-world guest data and behavior.

Case Study

$45K+ Monthly In-Room Dining Revenue: Virgin Hotels’ Seamless Digital Journey with Lucy and Innspire

Virgin Hotels partnered with Innspire to power their mobile-first guest experience through full integration with the Lucy app — creating a seamless journey across mobile, TV, and in-room technology. Guests can check in, use a digital key, adjust lighting and climate, cast content, order room service, and message staff — all from the palm of their hand or in-room screen. This connected experience not only enhances convenience and guest satisfaction but also drives tangible business results, including $45,000 to $50,000 USD in monthly in-room dining revenue through the in-room TV ordering system.

“Innspire has done an amazing job with us, constantly working together on the strategy of Virgin Hotels. The integration with our Lucy app and guest journey has been seamless — and the results speak for themselves.”

— Jason Doebrich, VP of IT, Virgin Hotels

The Virgin Guest App

Case Study

97% Guest Engagement and 5X Upsell Conversion: Privada Stays Goes Fully Digital with Innspire

Privada Stays partnered with Innspire to redefine the guest experience through a fully digital, contactless journey — from booking to check-out. Within weeks of go-live, the results were striking: 91% guest engagement, a 5X increase in upsell conversion, and a significant drop in front desk workload. Guests seamlessly check in via mobile, use their phones as digital keys, control the room environment, and communicate directly with staff through the in-app chat. With Innspire’s all-in-one platform, Privada Stays not only enhanced guest satisfaction but also improved operational efficiency and revenue per stay.

“Innspire’s platform didn’t just meet expectations — it exceeded them. We’ve seen remarkable adoption from guests and real results for our team and bottom line.”

— Gillian Lejuez, COO of Privada Stays

91%
Guest Engagement Rate
Guests actively using the digital guest journey experience

5X
Increase in Upsell Conversion. Personalized offers delivered at the right moment

<1 Min
Average Mobile Check-in Time. Fast, frictionless, and contactless

Significant reduction in Front Desk Load. Staff freed up to focus on hospitality

“Innspire helped us elevate every touchpoint of the guest experience. The results speak for themselves — more engagement, happier guests, and smoother operations.”

— Gillian Lejuez, COO of Privada Stays

Case Study

Casting the Future: How Mondrian Cannes Delivered Seamless In-Room Entertainment with Innspire

As part of its full-scale transformation, the newly opened Mondrian Cannes — the first Mondrian property in France — partnered with Innspire to elevate the in-room entertainment experience to meet modern guest expectations. The hotel implemented Innspire’s IPTV, InnSmart, and Proxy Casting solutions across its 75 guestrooms and suites. Guests can now effortlessly cast content from both Apple and Android devices, access a broad range of streaming services, and interact with a fully branded and intuitive TV interface. The system is flexible enough to support both Smart and non-Smart TVs, making it ideal for evolving hardware needs.

“We chose Innspire for its seamless connectivity, cross-platform casting capabilities, and adaptability. It was the best solution by far.”

- Victor Basquin, Deputy Manager, Mondrian Cannes

According to Victor Basquin, Deputy Manager of Mondrian Cannes, the solution exceeded expectations and was installed quickly and professionally: “We chose Innspire for its seamless connectivity, cross-platform casting capabilities, and adaptability. It was the best solution by far.” The hotel also benefits from a modular platform with capabilities for mobile check-in/out, room service ordering, guest requests, concierge services, promotions, and more — ensuring scalability for future guest journey enhancements.